Hubbard House services available by text

Hubbard House has announced that in addition to being available by phone, the 24/7 Domestic Violence Hotline services are now available through text messaging. Survivors can call 904-354-3114 or text 904-210-3698 to confidentially connect with an advocate and receive support, plan for safety, or access Hubbard House’s life-saving and life-changing emergency shelter and services.
“We know that many survivors are currently isolated with their abusers, so calling the traditional Hubbard House Domestic Violence Hotline just isn’t an option for them,” explained Hubbard House CEO Dr. Gail Patin. “The 24/7 text option will allow survivors to reach out when they are safest, and in a discreet and potentially safer way.”
To utilize the text messaging service, a survivor will text 904-210-3698 with a conversation starter, like “I need help” or “I’m not sure if I need help.” An advocate will reply, provide support and help the survivor assess available options, like staying in place with a safety plan or coming into the Hubbard House emergency shelter.
Safety is always a concern, so survivors who utilize Hubbard House’s 24/7 Domestic Hotline, by telephone or text, are urged to exercise caution; for example, if a survivor decides to save either number to her or his phone, it’s generally best to save the text number under a person’s name. Survivors may also want to delete their text conversations with advocates to avoid having communications intercepted by an abuser.
“Text messaging provides Hubbard House with a new way to discreetly, anonymously and confidentially deliver help and hope to survivors,” said Patin. “It will help them to connect with caring experts and receive the help they need when they need it most."
Individuals who are in an abusive relationship, or know someone who is, can call 904-354-3114 or text 904-210-3698 to connect with Hubbard House’s 24/7 Domestic Violence Hotline.