The St. Johns County Utility Department is suspending late fees on utility bills, effective immediately, in an attempt to ease financial strain on families and businesses impacted by COVID-19. In addition, the Utility Department will not disconnect services on accounts with an outstanding balance. These measures are in effect until further notice. Customers with past-due balances that predate the current health emergency are still expected to pay for their services.
The St. Johns County Utility Customer Service/Billing lobby is closed to walk-in customers until further notice. Their on-site drive through, drop box locations, and pay-by-phone options will remain open to accept payments and provide services. Online bill payment and other utility services are also available at www.sjcfl.us/utilities. The Utility Department standard operating business hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.
For additional information, call the Utility Customer Service at 904-209-2700 or visit www.sjcfl.us/utilities.
